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Home  :   Help  :   Managing Your Shopping Carts
Managing Your Shopping Carts

Overview
As you select items to purchase from ThatPetPlace.com, they are placed in an online "shopping cart" (Fig. 1).  You may save several shopping carts, but only one shopping cart at a time can be your active one.  Saving multiple shopping carts within your account gives you the advantage of keeping frequently ordered items in a ready-to-buy place without having to add the same items to a new cart each time.  When you create a cart, you can specify a name for the cart and save it.  The following topics are covered here:


Fig 1

NOTE: Any prices shown on these Help pages are for illustration purposes only and are not to be construed as an offering.  The actual prices for these products, if we currently offer them, are shown on the main Web site pages.
 

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Creating a New Shopping Cart
When you start a new session on our Web site and you click the button for your first item to add it to a shopping cart, the system opens the Shopping Cart page for a new shopping cart with your item in it.  This occurs whether or not you log on to your account at the start of the session.  Additional items you select during the same session are added to this new cart.

When you end the session, your new cart is not saved unless you specifically save it, giving it a unique name.

If you click the button on the Shopping Cart page for your new cart, the system transfers the contents of your cart to an order, but temporarily saves the cart until either you "place" the order or you end the session.

  

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Selecting a Saved Cart
If you log on to your account when you start a new session on our website, you can select one of your saved shopping carts to use instead of creating a new one.  To select a previously saved cart:
  1. Click on My Cart on the horizontal menu at the top of the Home page.  The Shopping Cart page opens.
     
  2. Click on the You Have n Saved Carts link under the Cart Name label on the Shopping Cart page (n is the number of carts).  The Saved Carts page opens listing all the carts saved for your account.
     
  3. Click on the name of the cart you want to use.  The Shopping Cart page returns displaying the list of items already in the cart.

You can now add, modify or delete items in the cart before continuing to checkout or saving (or both) the updated cart.

Note: Be sure you click the Update link if you make any changes to the cart before you save it or check out with it.

  

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Adding Items to Your Cart
There are three ways to add items to your shopping cart:
  • A page with a Product List:
    1. Click the button by the product you want to buy.  The Shopping Cart page opens, displaying the item in your cart.

    2. Enter the quantity you wish to purchase.

    3. Click the Update link if you change the quantity.

  • The Product Details page:
    1. Click the button. The Shopping Cart page opens, displaying the item in your cart.

    2. Enter the quantity you wish to purchase.

    3. Click the Update link if you change the quantity.

  • Catalog Quick Shop - Order items by catalog number and quantity
    1. Click on Catalog Quick Shop on the navigation menu across the top of most pages to open the Catalog Quick Shop page (Fig. 2).

    2. Enter the stock number and quantity for each item you wish to purchase.  Note: You must enter a quantity, there is no default.

    3. When finished, click the  button.  The items are added to your Shopping Cart.


      Fig. 2

    Note: If you click the link next to Continue Shopping, you are transferred to the product page to shop for more items. The items previously added to the cart are saved.

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Changing the Quantity of an Item in Your Cart
  1. Click Shopping Cart on the menu across the top of any page.  The Shopping Cart page opens, listing all of the items in your shopping cart.
     

  2. Highlight the quantity in the Quantity field next to the item you want to change and enter the new amount.
     

  3. Click the Update link under the Qty field.  The Shopping Cart page refreshes with the change reflected in the quantity column and the sub total.

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Deleting Items from Your Cart
  1. Click Shopping Cart on the menu across the top of any page. The Shopping Cart page opens, listing all of the items in your shopping cart.
     

  2. Click the delete button next to the item you want to delete.  The Shopping Cart page returns with the item removed and the subtotal adjusted.
     

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Estimating Your Shipping Cost
Once you finish adding items, specifying the quantity for each and clicking the Update link, you can use the Shipping Calculator (Fig. 3) from the Shopping Cart page to estimate the shipping charge for the contents of the cart when you place the order (continue to checkout).
  1. Click the Calculate link in the Shipping field. The Calculate Shipping page opens.

  2. Type in the Postal Code.
     

  3. Select the Shipping Method by clicking on the drop-down arrow , and then clicking on the method you want on the list that opens.
     

  4. Click the button.


    Fig. 3

  5. The page calculates and displays the estimated shipping cost (Fig. 4).


    Fig. 4
     

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Saving Your Cart
If you are logged on to your account and you are finished adding items to your shopping cart, you can name and save your shopping cart for a later checkout or for future reuse, especially for frequently reordered items.  On the Shopping Cart page for the cart you want to save:
  1. Click the button.  The Save Cart page opens.
     

  2. On the Save Cart page, type in a name for your cart in the Cart Name field and click the button.  The system saves your cart, closes the Save Cart page and returns you to the Shopping Cart page, displaying the cart's name in the Cart Name field.

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Checking Out

Once you finish adding items to your cart and clicking on the Update link if you changed the quantity for any of them, you can place your order (Continue Checkout).  

Standard checkout has three steps:

Specify Billing and Shipping Addresses

  1. On the Shopping Cart page, click the button. 
     

  2. If you do not have an account with us: The Log On page opens (an account is required to complete the checkout process). See Registering to Open an Account for help in creating your account.

  3. If you have already created an account with us: You must be logged on to your account before continuing with the Checkout process.  If you are not logged on, the Log On page opens for you to log on. Once you are logged on, the Checkout Billing Address page opens. Continue as follows:

    1. Under Billing Address (Fig.5), if the Billing Address is missing or incorrect, replace or delete any incorrect information or type in a new Billing Address.  If this address is also your Shipping Address, check the This address is also my Shipping Address checkbox below the Billing Address by clicking on it. When done, click the button. The Checkout Shipping Address page opens.

      Fig. 5
    2. Under Shipping Address (Fig. 6) the system displays the default Shipping Address on file for your account under the label Use My Saved Shipping Address.   If it is not the correct address, click on the Use Saved Shipping Addresses drop-down arrow and select the correct address from the list of addresses for your account.

    3. If you have a new address or no address is on file for your account, enter the address information in the Shipping Address fields. Click on the Make this address my default Shipping Address checkbox to check it, if appropriate.
       


      Fig. 6
  4. Next, review the selected Shipping Method and cost. Select a different method from the drop-down list, if you want, and check the Make this my default Shipping Method checkbox if it applies. Note the comment in red that may appear under the Shipping Methodcheckbox.

  5. When you have completed the Checkout Shipping Address page page, click on the  button.  The Checkout Payment Method page opens.
     

Specify Payment Method

  1. On the Checkout Payment Method page, under Payment Method (Fig. 7), you can accept the default credit card, select another from the drop-down list or enter the credit card information, if missing, or update the information shown, if necessary.  If you want the payment information stored and set as your default, check the box.

  2. When finished, click the button. The Checkout Place Order page opens.


    Fig. 7
     

Place the Order

  1. On the Checkout Place Order page, review your order to confirm that it is correct.  If any of the information, including the items or quantities, are incorrect, click on the appropriate Change link where available, or on My Cart on the top horizontal menu or on your Web browser's Back button to return to the appropriate page to make your corrections.
     

  2. Click on the button.  The system processes your order (please wait, this may take a few minutes), and then displays the Order Confirmation page to confirm that your order was placed.
     

NOTE: Any prices shown on these Help pages are for illustration purposes only and are not to be construed as an offering.  The actual prices for these products, if we currently offer them, are shown on the main website pages.
 

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